Technical Support

Before you contact us with a question, please take a minute to visit our Tech Tips page to see if your question is addressed there.

If you purchased RiverTools from Research Systems, Inc. (RSI), then you must contact them for technical support. You can contact RSI via e-mail at support@researchsystems.com. Additional contact information is available on their web site. If you prefer, you can also purchase technical support services from Rivix, LLC.

Otherwise, you can contact Rivix for technical support using the following contact info.    E-mail is preferred as it allows you to provide a detailed and carefully thought-out description of your problem and to send relevant data or log files as attachments. Please provide as much information as possible regarding your computer system and the steps that are required to reproduce your problem. E-mail also provides us with a written record that we can use to enhance our products.

E-mail: support@rivix.com